03 5021 1900   |   mail@rocc.com.au
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Professionals Real Estate Mildura

83 Deakin Ave Mildura

03 5021 1900

03 5021 3323

mail@rocc.com.au

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Privacy Statement

Information about our Organisation and Web site

Roccisano Real Estate is a real estate agency business based in Australia. Our principal activities are: residential and commercial property sales and rental services.

Our privacy policy covers Roccisano Real Estate and its Web site: www.roccisano.com.au, including our off-line business operations.

Anonymous Access for our visitors

You can access our Web site home page and browse our site without disclosing your personal data.

Automatic Collection of Information

We do not automatically log personal data on our Web site, nor do we link information automatically logged by other means with personal data about specific individuals. We do not use cookies or like devices.

Data Collection and Purpose Specification

We do not collect any personal or sensitive data from our visitors when they use our online services, except where the visitor initiates this, for example by inquiring or seeking sales and service. We do not collect information about our online visitors from other sources, such as private organisations, public records or bodies for web visitors. We do not engage in online ‘spamming’ or online mass-outbound marketing activities. We do not release personal information or “data lists” for the purpose of commercial sale.

Our internet service provider (“ISP”), the company that owns the Web site server that hosts our Web site, may collect only the domain names and names of referring web sites (not the e-mail addresses of visitors). The ISP may aggregate information to measure the number of visits, average time spent on the Web site and pages viewed. We may use this information to help us improve the operational performance and informational content of our Web site.

If you register online or provide personal data to Roccisano Real Estate by any means, we may use this information to provide you with specific targeted information about Roccisano Real Estate and declared partner products and services in support of your needs. We may store email addresses, telephone numbers, personal password, or other access devices so as to personally tailor information to you.

If online surveys are conducted to better understand client needs and profile of our Web visitors and clients, we will let you know how we will use any information provided at the time we collect it.

Personal information collected offline may be used for secondary purposes such as direct marketing. Wherever possible this will be collected directly, but in other instances may be collected from government of publicly available records, telephone books or data lists or from third parties such as list brokers, who are privacy compliant. Wherever possible we may engage in marketing activities where we do not use personal information, such as letter-box inserts.

See below for a table of personal data, if collected by any means and the purposes for which they are used by Roccisano Real Estate:

DATA COLLECTED:

PURPOSE OF COLLECTION:

Personal Identifiers

e.g. name, contact details

· Residential and commercial property sales, rental services, and related services.

· Product sales, e.g. directories.

· Tailored pre-sale information search and selection services.

· Targeted database collection, storage and usage for outbound marketing of core or related real estate services, including co-marketing with privacy-compliant service provider partners, which may include relocation service providers, tradespeople, brokers, vendors and the like.

· Research and surveys for customer satisfaction and preference.

Job Details

e.g. role, title, responsibilities

As above.

Victorian Legislation –

· Sale of Land Act 1962

· Residential Tenancies Act 1997 (residential tenants)

· Retail Tenancies Reform Act 1998 (commercial tenants)

· The Subdivision Act 1988 (body corporate)

May require our access to your:

Details above

Credit checking details?

RTN (Residential Tenancy Database of prior tenancy activities)

As above.

Real estate-related

Services or product sales marketing preferences e.g. valuations

As above

Our Web site links

Our Web site does not enable our visitors to post information to be accessed by others or to communicate with other visitors. Our Web site may include links to third party Web service providers, for the purposes of either displaying ‘client reference sites’, or of providing related service and product information from partner service providers we believe to be of interest and use to individually targeted client and prospects. Whilst it is a Roccisano Real Estate condition of partnering with all partner service providers that they in turn satisfy the same minimum privacy compliance standards, Roccisano Real Estate cannot be responsible for their content, or privacy policies or practices.

Privacy Compliance

Our privacy policy is compliant with the Privacy Amendment (Private Sector) Act 2000. There are no global or regional regulatory or self-regulatory schemes applicable to our web site or organisation, but we have in-progress a review with the objective of surpassing Australian privacy standards and meeting NZ and EU privacy standards.

Contractors

In order to provide the range of services in past demand from clients, we engage a number of contractors to fulfil specific tasks on our behalf for property-related service fulfillment purposes. These change from time to time, but range from relocation service providers, property valuers, gardeners, sign-board writers, copy-writers, draftspeople, photographers, maintenance people and the like, who may have access to your personal information for the purposes of rendering property-related fulfillment service. We require all such contractors, to be privacy compliant in effect, and have agreements in place to this effect with all such contractors employed by Roccisano Real Estate.

Privacy Support

If you have an enquiry, feedback comment or concern about our privacy policy, or wish to verify or access your personal information held by us, please contact our office.

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